Clinics
An AI receptionist for clinics
Physio, chiro, optometry, family practice. Larkella answers every call on the first ring, takes new-patient intake, books and reschedules visits, and answers the questions your front desk hears fifty times a day: directions, parking, hours.
On your calls
What it handles for clinics
New-patient intake
Takes the details you ask for and books the first visit.
Bookings and reschedules
Into the calendar you connect, with a confirmation for each one.
Directions, parking, hours
Answered from your own website, the same way every time.
Urgent concerns
Put through to your staff when your rules say so; emergencies are sent to 911.
It never gives medical advice and sends emergencies to 911.
An example call
How a call goes
An example of a call, with your business’s name, services and rules in place of these.
- CallerHi, I need to move my physio appointment on Wednesday.
- ReceptionistI can do Thursday at 9:00 or Friday at 4:30 with the same physiotherapist. Which suits you?
- Moved · Friday 4:30
Every Larkella receptionist
Your front desk, covered.
And an assistant for you: ask it by phone, in the app or on WhatsApp who called, for this week’s calls as a spreadsheet, or to remind you at 3.
Answers on the first ring
Nights, weekends and holidays follow the hours and rules you set.
Sounds like your business
Your name, your hours, your services and your tone, drafted from your own website.
Keeps your number
You forward your existing line, or only forward after hours. Nothing to port.
Books into your calendar
Google Calendar or Microsoft 365, with a confirmation for every booking.
Writes up every call
Who called, what they needed and what was done, in one list you read between jobs.
Says when it doesn’t know
It takes the caller’s details and puts the question in “Needs you”, with a button to teach it the answer.
Questions
What clinics ask us
Will it give patients medical advice?
No. It never gives medical advice. It books, answers your clinic’s own questions, takes messages and sends emergencies to 911.
Where are patients’ calls kept?
On your own private stack in a secure data centre in the USA. You choose how long records are kept, and they are never sold, pooled or used to train anyone’s models.
Can it answer in our clinic’s voice?
Yes. We draft the greeting and answers from your website and send them to you to check before a single patient hears them.
More answers on the home page. Also for:
Free test · no card needed
Hear a receptionist for your business.
Tell us your business and your mobile number. We build your receptionist and your assistant in about 2 minutes, then you call them for a 5-minute test. Go live, and your first month is free.