Trades & home services
An AI receptionist for plumbers, HVAC and the trades
Your hands are under a sink when the phone rings. Larkella answers on the first ring, day or night, sorts emergencies from quote requests, puts burst pipes through to whoever’s on call, and sends you one clear note.
On your calls
What it handles for trades & home services
Emergencies first
Follows your emergency rules: tells the caller what to do now and puts them through to your on-call person.
Quote requests
Takes the address, the job and the details you ask for, ready for your call back.
Bookings
Books estimates and service visits into the calendar you connect.
After hours
Calls at 23:41 get the same answer as calls at 10:00, by the hours and rules you set.
It only tells callers what you’ve set in your emergency rules, and sends life-threatening emergencies to 911.
An example call
How a call goes
An example of a call, with your business’s name, services and rules in place of these.
- ReceptionistRapid Rooter, this is Sam. Is water coming in right now?
- CallerYes — the basement. It’s spraying from the wall.
- ReceptionistTurn the main valve by your water heater clockwise. I’m putting you through to our on-call plumber now.
- Put through to on-call · Summary texted to the owner
Every Larkella receptionist
Your front desk, covered.
And an assistant for you: ask it by phone, in the app or on WhatsApp who called, for this week’s calls as a spreadsheet, or to remind you at 3.
Answers on the first ring
Nights, weekends and holidays follow the hours and rules you set.
Sounds like your business
Your name, your hours, your services and your tone, drafted from your own website.
Keeps your number
You forward your existing line, or only forward after hours. Nothing to port.
Books into your calendar
Google Calendar or Microsoft 365, with a confirmation for every booking.
Writes up every call
Who called, what they needed and what was done, in one list you read between jobs.
Says when it doesn’t know
It takes the caller’s details and puts the question in “Needs you”, with a button to teach it the answer.
Questions
What trades & home services ask us
Can it tell a real emergency from a quote?
It follows the rules you set: what counts as urgent, who is on call and when to put a caller through. Everything else becomes a written job for the morning.
I work alone. Who does it put calls through to?
To you, your on-call person or nobody, by the hours and rules you choose. You can change them by asking your assistant.
Do I have to change my number?
No. You forward your existing line to us, or only forward after hours.
More answers on the home page. Also for:
Free test · no card needed
Hear a receptionist for your business.
Tell us your business and your mobile number. We build your receptionist and your assistant in about 2 minutes, then you call them for a 5-minute test. Go live, and your first month is free.