Property management & real estate
An AI receptionist for property management and real estate
A tenant calls at midnight about water through the ceiling. Larkella answers on the first ring, takes the unit and what’s happening, puts urgent leaks through to whoever’s on call, and books showings for people who want to rent or buy.
On your calls
What it handles for property management & real estate
Maintenance requests
Takes the unit, the problem and how urgent it is, and writes it up for your team.
Urgent repairs
A leak, no heat or a lockout, by your rules: put through to your on-call person straight away.
Showings
Books viewings into the calendar you connect and takes the person’s details.
Questions about listings
Answered from your own website and what you’ve taught it; anything new goes to “Needs you”.
It only promises what your rules allow, and sends life-threatening emergencies to 911.
An example call
How a call goes
An example of a call, with your business’s name, services and rules in place of these.
- CallerHi, I’m in unit 4B. Water is coming through my bathroom ceiling.
- ReceptionistI’m sorry. I’m putting you through to our on-call maintenance person now, and I’ve noted unit 4B and the bathroom ceiling.
- Put through to on-call · Request logged for unit 4B
Every Larkella receptionist
Your front desk, covered.
And an assistant for you: ask it by phone, in the app or on WhatsApp who called, for this week’s calls as a spreadsheet, or to remind you at 3.
Answers on the first ring
Nights, weekends and holidays follow the hours and rules you set.
Sounds like your business
Your name, your hours, your services and your tone, drafted from your own website.
Keeps your number
You forward your existing line, or only forward after hours. Nothing to port.
Books into your calendar
Google Calendar or Microsoft 365, with a confirmation for every booking.
Writes up every call
Who called, what they needed and what was done, in one list you read between jobs.
Says when it doesn’t know
It takes the caller’s details and puts the question in “Needs you”, with a button to teach it the answer.
Questions
What property management & real estate ask us
Can it tell an urgent repair from a routine one?
It follows the rules you set: what counts as urgent, who is on call and when to put a caller through. Everything else becomes a written request for the morning.
Can it book showings?
Yes. Into the calendar you connect, with the person’s details written up for you.
Do I have to change my number?
No. You forward your existing line to us, or only forward after hours.
More answers on the AI receptionist page. Also for:
Free test · no card needed
Hear a receptionist for your business.
Tell us your business and your mobile number. We build your receptionist and your assistant in about 2 minutes, then you call them for a 5-minute test. Go live, and your first month is free.